Effective Date: 12/12/2024

At Buddy’s Plumbing and Rooter, Inc., we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you visit our website, request services, or interact with us. The types of information we may collect include:

• Personal Information: Name, address, phone number, email address, payment information, and other details you provide when booking services, filling out forms, or contacting us.
• Non-Personal Information: Browser type, device type, IP address, location data, and information about how you interact with our website (e.g., pages visited, time spent on site).
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your use of our website and improve your browsing experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide plumbing and rooter services, including scheduling, billing, and customer support.
• To communicate with you, respond to inquiries, and provide customer service.
• To improve our website and services, including analyzing website usage and performance.
• To send promotional materials, offers, or updates (you may opt out of marketing communications at any time).
• To comply with legal requirements and protect our rights and safety.

3. How We Protect Your Information

We implement a variety of security measures to ensure the protection of your personal information. These measures include encryption, secure servers, and firewalls to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share information with trusted third-party service providers who assist us in performing business functions, such as payment processing, customer service, or marketing. These service providers are contractually obligated to protect your information.
• Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or respond to legal requests (e.g., subpoenas or court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Update: You can request access to, correct, or update your personal information by contacting us directly.
• Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or offers from us, you can unsubscribe by following the instructions in the email or by contacting us.
• Request Deletion: You may request the deletion of your personal information, subject to certain legal and business requirements.

6. Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated by Buddy’s Plumbing and Rooter, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Buddy’s Plumbing and Rooter, Inc.
Anaheim, CA
Phone: (949) 317-6143
Email: [email protected]

Thank you for choosing Buddy’s Plumbing and Rooter, Inc. We are committed to providing you with excellent service while respecting your privacy.